Vorqela

Terms and Conditions

1. Introduction

These Terms and Conditions govern the use of the Vorqela website, digital platform, educational games, learning tools, assessments, content, pilot programmes, and related services provided by Vorqela (Pty) Ltd.

By accessing or using Vorqela's website, platform, products, services, content, or learning activities, you agree to these Terms and Conditions. If you do not agree with these Terms and Conditions, you should not use the website, platform, products, or services.

Where the user is a child under the age of 18, a parent, guardian, school, or authorised adult may be required to provide consent before the learner uses certain Vorqela services.

2. About Vorqela

Vorqela (Pty) Ltd is an EdTech company that develops curriculum-linked game-based educational products, learning tools, assessments, digital learning experiences, and educational content to support mathematics learning, learner engagement, learner confidence, and academic progress.

Company Details:
Company Name: Vorqela (Pty) Ltd
Registration Number: K2024/012445/07
Email: info@vorqela.co.za
Website: www.vorqela.co.za

3. Acceptance of Terms

By using Vorqela, you confirm that:

  1. You have read and understood these Terms and Conditions;
  2. You agree to comply with these Terms and Conditions;
  3. You are legally allowed to use the website or platform;
  4. If you are a parent or guardian, you have authority to give consent for the learner;
  5. If you are a school representative, you are authorised to engage with Vorqela on behalf of the school;
  6. You will not use Vorqela for unlawful, harmful, abusive, unauthorised, or inappropriate purposes.

4. User Categories

Vorqela may be used by different categories of users, including:

  1. Learners;
  2. Parents and guardians;
  3. Teachers;
  4. Schools;
  5. School administrators;
  6. Partners and funders;
  7. Researchers or evaluators;
  8. Contractors, suppliers, and service providers;
  9. General website visitors.

Different rules may apply to different user categories depending on the product, service, programme, pilot, or agreement involved.

5. Use by Learners

Learners may use Vorqela's platform, games, assessments, activities, and learning tools directly, subject to consent requirements and platform rules.

Learners must:

  1. Use Vorqela for learning and educational purposes;
  2. Provide accurate information where required;
  3. Avoid sharing login details with others;
  4. Avoid posting or submitting harmful, offensive, false, or inappropriate content;
  5. Respect other learners, teachers, schools, and Vorqela staff;
  6. Follow instructions provided by Vorqela, parents, guardians, or schools.

Where a learner is under the age of 18, parent or guardian consent may be required for platform use, data collection, assessments, surveys, research, media, or pilot participation.

6. Parent and Guardian Responsibilities

Parents and guardians are responsible for:

  1. Providing accurate consent information;
  2. Ensuring that the learner uses Vorqela appropriately;
  3. Reading relevant privacy, consent, and participation information;
  4. Contacting Vorqela if they have questions about learner participation or data protection;
  5. Informing Vorqela if consent must be withdrawn or updated;
  6. Ensuring that information submitted on behalf of the learner is accurate.

7. School and Teacher Use

Where Vorqela is used through a school, pilot, or education programme, the school and teachers may have additional responsibilities under a school agreement, memorandum of understanding, data processing agreement, pilot agreement, or written implementation plan.

Schools and teachers must:

  1. Use Vorqela only for approved educational purposes;
  2. Support lawful consent processes where required;
  3. Protect learner information;
  4. Avoid sharing learner data with unauthorised persons;
  5. Use reports and learner progress data responsibly;
  6. Follow the relevant school agreement or pilot terms.

8. Services Provided by Vorqela

Vorqela may provide some or all of the following:

  1. Curriculum-linked digital learning platform access;
  2. Educational mathematics games, including Q-Learn and V-Learn;
  3. Assessments and progress tracking;
  4. Learner reports;
  5. Parent, teacher, and school reports;
  6. Pilot programmes;
  7. Research, monitoring, evaluation, and learning activities;
  8. Training, onboarding, and support;
  9. Paid or free educational products, subscriptions, pilots, or services.

Vorqela may change, update, improve, remove, or discontinue features, products, or services from time to time.

9. Account Registration

Some Vorqela services may require registration or user accounts.

Users agree to:

  1. Provide accurate registration information;
  2. Keep login details secure;
  3. Not impersonate another person;
  4. Not create accounts using false information;
  5. Notify Vorqela of unauthorised account access where known;
  6. Use accounts only for approved purposes.

Vorqela may suspend or terminate access where account misuse, unlawful activity, breach of these Terms, or safety concerns arise.

10. Acceptable Use

Users may use Vorqela only for lawful, educational, and appropriate purposes.

Users must not:

  1. Use Vorqela to harm, bully, threaten, exploit, or harass others;
  2. Attempt to access another person's account;
  3. Attempt to access restricted systems, data, code, or files;
  4. Upload viruses, malware, harmful code, or unauthorised software;
  5. Copy, scrape, reproduce, or misuse Vorqela content without permission;
  6. Reverse engineer, modify, or interfere with Vorqela systems;
  7. Use Vorqela for fraud, unlawful activity, or misleading conduct;
  8. Share learner information without authorisation;
  9. Publicly shame or expose learner performance data;
  10. Use Vorqela content or systems in a way that damages the company, learners, schools, or other users.

11. Child Safety and Learner Protection

Vorqela is committed to protecting learners and children who use its products and services.

Users must not:

  1. Contact learners through Vorqela for unauthorised purposes;
  2. Request unnecessary personal information from learners;
  3. Share learner images, videos, marks, or personal information without consent;
  4. Use Vorqela to exploit, manipulate, embarrass, or harm learners;
  5. Use learner data for unrelated commercial purposes.

Vorqela may take action, including suspension, removal, reporting, or legal steps, where learner safety is at risk.

12. Educational Purpose and Limitations

Vorqela provides educational support tools. Vorqela does not guarantee that every learner will achieve a specific mark, grade, school result, examination result, or academic outcome.

Learner progress depends on many factors, including participation, practice, school support, parental support, learner effort, device access, internet access, and broader learning conditions.

Vorqela's products are intended to support learning and are not a replacement for teachers, schools, formal curriculum delivery, professional educational assessment, psychological assessment, or official examination processes.

13. Assessments and Reports

Vorqela may provide assessments, progress tracking, learning analytics, and reports.

Such reports are intended for educational support, monitoring, evaluation, and improvement purposes. Reports must not be used to shame, punish, discriminate against, or unfairly label learners.

Assessment and game performance data may not always reflect a learner's complete academic ability. It should be interpreted responsibly and, where necessary, alongside school, teacher, parent, and learner context.

14. Fees, Payments, and Subscriptions

Some Vorqela services may be free, while others may require payment, subscription, school purchase, pilot fee, product purchase, or other commercial arrangement.

Where fees apply, the relevant price, payment terms, duration, service description, and refund conditions should be communicated before purchase or participation.

Payments may be processed through third-party payment providers. Vorqela is not responsible for errors, delays, or failures caused by third-party payment systems, except where required by law.

15. Refunds

Refunds are governed by Vorqela's Refund Policy, which should be read together with these Terms and Conditions.

Where a specific signed agreement, invoice, school contract, pilot contract, or service agreement contains refund terms, those terms may apply in addition to or instead of the website Refund Policy, depending on the context.

16. Intellectual Property

All Vorqela intellectual property belongs to Vorqela (Pty) Ltd or its licensors, unless otherwise stated in writing.

This includes:

  1. The Vorqela name and brand;
  2. Logos and visual identity;
  3. Characters;
  4. Game concepts and mechanics;
  5. Board game designs;
  6. Card designs;
  7. Educational content;
  8. Assessments;
  9. Platform content;
  10. Software, code, and technical systems;
  11. Cartoons, scripts, images, audio, video, and animations;
  12. Documents, manuals, frameworks, toolkits, and reports;
  13. Website content and marketing material.

Users may not copy, reproduce, distribute, sell, modify, publish, reverse engineer, or commercially exploit Vorqela intellectual property without written permission.

17. User Content

Users may submit feedback, responses, answers, survey data, messages, testimonials, or other content through Vorqela.

By submitting content, users confirm that they have the right to submit it and that it does not infringe the rights of others.

Vorqela may use submitted feedback and responses to improve products, learning tools, services, reporting, and impact measurement, subject to privacy and consent rules.

18. Media Content

Photos, videos, voice recordings, testimonials, and learning stories involving learners may only be used where the appropriate consent has been obtained.

Vorqela may remove media content where consent is withdrawn, where continued use is inappropriate, or where required by law, school request, parent request, or internal review.

19. Privacy and Data Protection

Vorqela processes personal information in accordance with its Privacy Policy, POPIA Compliance Policy, Child Data Protection Policy, consent forms, and applicable law.

By using Vorqela, users acknowledge that Vorqela may collect and use personal information for legitimate educational, operational, research, reporting, communication, and service-delivery purposes.

20. Third-Party Services

Vorqela may use third-party platforms, tools, payment processors, hosting providers, analytics services, communication tools, cloud storage, or software providers.

Vorqela is not responsible for third-party websites, tools, or services that are not controlled by Vorqela. Users should read the relevant third-party terms and privacy policies where applicable.

21. Availability of Services

Vorqela aims to provide reliable access to its website, platform, and services but does not guarantee uninterrupted, error-free, or continuous availability.

Services may be interrupted due to maintenance, upgrades, technical issues, internet problems, power outages, third-party service failures, security issues, or circumstances beyond Vorqela's control.

22. Limitation of Liability

To the maximum extent permitted by law, Vorqela will not be liable for indirect, incidental, consequential, special, or punitive damages arising from use of the website, platform, products, or services.

Vorqela will not be liable for:

  1. User misuse of the platform;
  2. Incorrect information submitted by users;
  3. Unauthorised sharing of login details;
  4. Third-party system failures;
  5. Internet or device limitations;
  6. Learning outcomes affected by factors outside Vorqela's control;
  7. Losses caused by unauthorised or unlawful user conduct.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

23. Indemnity

Users agree to indemnify Vorqela against claims, losses, damages, liabilities, costs, or expenses arising from misuse of Vorqela services, breach of these Terms, unlawful conduct, unauthorised use of learner information, infringement of intellectual property, or violation of another person's rights.

24. Suspension or Termination

Vorqela may suspend, restrict, or terminate access where:

  1. A user breaches these Terms;
  2. A user misuses the platform;
  3. Learner safety is at risk;
  4. Payment obligations are not met;
  5. False information is provided;
  6. Data protection rules are breached;
  7. The service is discontinued;
  8. A school or parent withdraws participation;
  9. Legal, security, or operational concerns require action.

25. Changes to These Terms

Vorqela may update these Terms and Conditions from time to time. Updated terms may be published on the website or communicated through appropriate channels.

Continued use of Vorqela after changes are published may indicate acceptance of the updated terms.

26. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

27. Contact Details

For questions about these Terms and Conditions, contact:

Vorqela (Pty) Ltd
Email: info@vorqela.co.za
Website: www.vorqela.co.za